Discover more in our FAQ
Below you will find answers to our most commonly asked questions.
If you do not find the answer you are looking for, please contact us or call our Customer Service team at +44 (0)1273 032114 or UK Free Phone +44 (0)303 003 2089 Monday - Friday: 9am - 5pm GMT
Shipping & Orders
How do I know my order was processed?
How do I know my order was processed?
You will receive an order confirmation via email once your order has been placed. Payment will be processed when your item(s) ship and tracking will be emailed.
When will my order ship?
When will my order ship?
Orders will be processed and shipped out withing 1 to 2 business days if an item is in stock. Please refer to our Shipping Policy for more information.
What shipping services do you offer?
What shipping services do you offer?
We offer FedEx Ground and expediated shipping.
When can I expect my product(s) to arrive?
When can I expect my product(s) to arrive?
Orders should arrive within 2-5 business days, however this is not guaranteed. Please check with your local FedEx for shipping estimates.
My product arrived damaged/defective. What is your return policy?
My product arrived damaged/defective. What is your return policy?
Please email sunless@sunlessinc.com and include the name the order was placed under, address, order number and a detailed reason for return. Customer Service will respond within 1-2 business days with further instructions.
Purchasing & Locations:
Can I purchase self-tanning products directly from you?
Can I purchase self-tanning products directly from you?
Yes, please visit our Amazon store to purchase self-tanning products.
Where can I find a Spray Tanning location near me?
Where can I find a Spray Tanning location near me?
Please visit our spray tanning locator to find a spray tanning location near you.
