TERMS AND CONDITIONS OF SALE

LAST UPDATED: 16/10/2026

1. ABOUT US, DEFINITIONS, AND ACCEPTANCE OF TERMS

A. Who We Are. These Terms and Conditions of Sale (the "Terms and Conditions") govern all purchases and supplies of goods, tanning solutions, cosmetics, spray tanning equipment, automated booths, online courses, digital training materials, and related services (collectively, "Products") from Innove Beauty and Wellness Limited ("Seller", "we", "us", or "our"), a company registered in England and Wales (Company No. 17075271, VAT No. GB525226117), with its registered office at 2nd Floor College House, 17 King Edwards Road, Ruislip, London, United Kingdom, HA4 7AE. Where your order includes any online course, digital training programme, or digital course materials, our Online Courses & Digital Training Addendum also applies and is incorporated into these Terms and Conditions by reference; in the event of any conflict regarding digital training, the Online Courses & Digital Training Addendum shall prevail.

 

B. How These Terms Apply. These Terms and Conditions apply to all orders and purchases of Products made through:

 

1. Our website at https://norvelltanning.co.uk (the "Website");
2. Purchase orders, releases, trade account orders, and other documents ("Purchaser Documents") issued by a Purchaser (as defined below); or
3. Any other ordering method accepted by Seller, such as email or telephone orders.

 

By placing an order, clicking "Pay Now", "Complete Order", "Buy Now", "Submit Order", or any similar checkout button, or by otherwise purchasing or accepting delivery of Products from Seller, you ("Purchaser" or "you") agree to be bound by these Terms and Conditions in their entirety.

 

C. Consumers and Business Customers. Because we supply Products both to retail consumers and to professional salons, spas, mobile technicians, and trade buyers, certain sections of these Terms and Conditions depend on whether you are a "Consumer" or a "Business Customer":

 

-       You are a "Consumer" if you are an individual buying Products wholly or mainly for your personal, domestic use (outside your trade, business, craft, or profession). Nothing in these Terms and Conditions affects your mandatory statutory rights under the UK Consumer Rights Act 2015, the UK Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, or mandatory EU consumer protection laws.

-       You are a "Business Customer" if you are buying Products wholly or mainly for use in connection with your trade, business, craft, or profession (including as a salon, spa, clinic, mobile spray tan technician, wholesaler, or commercial operator).

-       Where a provision is not specified as applying only to Consumers or only to Business Customers, it applies to all Purchasers.

 

D. Rejection of Conflicting Business Terms (Business Customers Only). If you are a Business Customer, these Terms and Conditions are incorporated into every order, purchase order, invoice, and order confirmation between Seller and Purchaser to the exclusion of any other terms that you seek to impose or incorporate (whether in Purchaser Documents or otherwise), or which are implied by trade, custom, practice, or course of dealing. Any different, inconsistent, conflicting, or additional terms in any Purchaser Documents are expressly rejected and do not form part of the contract.

 

E. Updates to Terms. Seller reserves the right to amend or update these Terms and Conditions from time to time. Every time you order Products from us, the Terms and Conditions in force at the time of your order will apply to the contract between you and us. The "Last Updated" date at the top of these Terms and Conditions indicates when the most recent revisions were made.

 

2. ORDERS AND FORMATION OF CONTRACT

A. Order Process and Acceptance. All orders placed by a Purchaser constitute an offer by the Purchaser to purchase Products in accordance with these Terms and Conditions and are subject to acceptance by Seller. When you place an order on the Website, you will receive an automated email acknowledging receipt of your order and providing an order number. Please note that this automated acknowledgement is for informational purposes only and does not constitute formal acceptance of your order. A legally binding contract between Seller and Purchaser shall only be formed when Seller dispatches the Products to you or sends you a written confirmation that the Products have been dispatched (the "Dispatch Confirmation") or, in the case of an online course, when Seller confirms your enrolment and grants digital access in accordance with the Online Courses & Digital Training Addendum.

 

B. Right to Decline or Cancel Orders Before Acceptance. Seller reserves the right, prior to accepting an order (or where permitted below, after order submission), to decline or cancel any order and to limit quantities available for purchase for any legitimate reason, including without limitation:

 

1. Product unavailability or out-of-stock items;
2. Errors or inaccuracies in product descriptions or pricing information on the Website;
3. Inability to obtain payment authorization or failure to pass our automated fraud and risk-screening checks;
4. Failure to provide requested trade verification or professional qualification details (for professional-only Products); or
5. Where Seller reasonably suspects that an order has been placed for unauthorized resale (including on prohibited third-party marketplaces in breach of Section 10).

 

C. Refund on Cancellation by Seller. If Seller declines or cancels an order after payment has already been taken from your payment method, Seller will promptly refund the full amount paid for the cancelled Products to your original payment method. Save as required by mandatory consumer law, Seller shall have no further liability to Purchaser in respect of an unaccepted or cancelled order.

 

D. Entire Agreement (Business Customers Only). If you are a Business Customer, you acknowledge that in entering into the contract you do not rely on any statement, representation, assurance, or warranty (whether made innocently or negligently) that is not set out in these Terms and Conditions or in a written specification expressly signed by an authorized representative of Seller.

 

3. PRICES, VAT, AND CUSTOMS DUTIES

A. Currency and Pricing. Unless otherwise stated by Seller in writing, the prices of the Products shall be the prices quoted on the Website at the time you submit your order, payable in Pounds Sterling (GBP / £) or, where selected and supported at checkout for European orders, Euros (EUR / €). Prices do not include delivery and shipping charges, which are calculated and displayed separately at checkout before you place your order.

 

B. Pricing Errors. While we take all reasonable care to ensure that all prices displayed on our Website are accurate, errors may occasionally occur. If we discover an error in the price of any Products you have ordered before dispatch:

 

-       Where the Product's correct price is lower than the price stated at checkout, we will charge the lower amount; and

-       Where the Product's correct price is higher than the price stated at checkout, we will contact you as soon as possible to give you the option of reconfirming your order at the correct price or cancelling it for a full refund. If we are unable to contact you, we will treat the order as cancelled and refund any sums paid.

 

C. Value Added Tax (VAT).

 

-       UK Orders: Unless expressly stated as "Ex-VAT" (for designated B2B trade displays), prices shown on the Website for UK delivery include applicable UK Value Added Tax (VAT) at the current statutory rate.

-       EU Orders: For orders delivered to destinations in the European Union, VAT will be calculated and applied at checkout in accordance with applicable EU VAT rules (including, where eligible for B2C consignments, the EU VAT One Stop Shop ("OSS") or Import One Stop Shop ("IOSS") frameworks) or as otherwise specified at checkout.

 

D. Customs, Import Duties, and Taxes (Deliveries Outside the UK). Where Products are ordered for delivery outside the United Kingdom (including to EU Member States where the order exceeds IOSS value thresholds or is placed as a B2B commercial import, or to other international destinations), the consignment may be subject to import duties, customs clearance fees, and local taxes levied when the delivery reaches the destination country. Unless expressly stated at checkout as "Delivered Duty Paid (DDP)", Purchaser is the importer of record and is solely responsible for payment of all such import duties, taxes, customs clearance charges, and regulatory inspection fees. Seller has no control over these charges and cannot predict their amount.

 

E. Price Changes. Seller reserves the right to change the prices of its Products at any time, provided that such price changes shall not affect orders for which we have already sent a Dispatch Confirmation (or, for online courses, confirmed enrolment).

 

4. PAYMENT TERMS

A. Standard Payment at Checkout. Unless Seller has agreed in writing to Alternative Payment Terms under Section 4(B) below, Purchaser must pay the full purchase price for the Products, plus applicable VAT, taxes, and delivery charges, at the time of checkout using one of the payment methods accepted on our Website (including major credit/debit cards and Shopify-supported payment gateways). By submitting payment details, Purchaser represents and warrants that Purchaser is authorized to use the designated payment method and authorizes Seller (or its third-party PCI-DSS compliant payment processor) to charge the full amount due. Seller is not obligated to process, dispatch, or fulfil any order until payment in full in cleared funds has been received. You agree not to initiate any unjustified chargeback, payment reversal, or dispute with your card issuer or payment provider without first contacting Seller to resolve the issue in accordance with these Terms and Conditions. If you initiate an unwarranted chargeback in breach of these Terms and Conditions (including where sealed hygiene Products have been opened under Section 6.1(B)), you shall be liable to reimburse Seller for the full order amount plus any chargeback administration fees imposed on Seller by its payment processor and our reasonable costs of recovery, and Seller may immediately blacklist your account from future purchases. Nothing in this Section 4(A) excludes or restricts any mandatory statutory rights a Consumer may have under Section 75 of the UK Consumer Credit Act 1974 or applicable UK and EU payment services regulations.

 

B. Alternative Payment Terms (Business Customers Only). Seller may, in its sole discretion, agree with a Business Customer to payment terms or payment methods other than immediate card payment at checkout—such as invoicing with net deferred payment terms or payment by BACS, CHAPS, SEPA, or international wire transfer (collectively, "Alternative Payment Terms"). Alternative Payment Terms apply only if Seller confirms them to the Business Customer in writing (including by email) for the relevant order. Seller's agreement to Alternative Payment Terms for one order does not obligate Seller to offer the same or any Alternative Payment Terms for future orders, and Seller may withdraw or amend credit facilities at any time.

 

C. Late Payment, Interest, and Set-Off (Business Customers Only). If a Business Customer fails to pay any invoice by its due date, or if in Seller's reasonable judgment the financial condition of the Business Customer prior to dispatch does not justify the extension of credit, Seller may suspend deliveries, require payment in advance, or modify payment terms upon notice.

 

-       Without limiting any other remedies, Seller may charge interest on overdue sums from the due date until payment is received in full (whether before or after judgment) at the greater of: (i) 1.5% per month (18% per annum); or (ii) the statutory rate of 8% per annum above the Bank of England base rate pursuant to the Late Payment of Commercial Debts (Interest) Act 1998, together with fixed statutory debt recovery compensation and Seller's reasonable costs of collection.

-       A Business Customer shall pay all amounts due in full without any set-off, counterclaim, deduction, or withholding (other than any deduction or withholding of tax as required by law). Seller may at any time set off any liability of the Business Customer to Seller against any liability of Seller to the Business Customer.

-       If the Business Customer defaults on any payment, becomes unable to pay its debts within the meaning of Section 123 of the UK Insolvency Act 1986, enters into administration, liquidation, receivership, or a company voluntary arrangement (or any equivalent insolvency proceeding in any jurisdiction), Seller may immediately terminate any open orders and all amounts owed to Seller by the Business Customer shall become immediately due and payable.

 

5. DELIVERY, RISK, AND RETENTION OF TITLE

(Please note: This Section 5 applies strictly to physical Products. Delivery and digital access regarding online courses and digital training materials are governed by our Online Courses & Digital Training Addendum.)

5.1 Delivery Terms for Business Customers (B2B)

If you are a Business Customer:

 

-       A. Delivery and Risk: Unless otherwise agreed in writing by Seller, all Products are supplied EXW (Ex Works) Seller's designated UK warehouse or distribution facility (INCOTERMS® 2020), even where Seller arranges carriage on the Business Customer's behalf. Risk of loss of or damage to the Products shall pass to the Business Customer upon collection by the carrier or delivery to the Business Customer's premises, whichever occurs first.

-       B. Delivery Estimates: Any dates quoted for delivery are estimates only, and the time of delivery is not of the essence. Seller shall not be liable for any delay in delivery of the Products that is caused by a Force Majeure Event (as defined in Section 18(D)), carrier delays, customs delays, or the Business Customer's failure to provide adequate delivery instructions.

-       C. Inspection and Shortages: The Business Customer must inspect all Products immediately upon receipt. Any claims for shortages, incorrect items, or visible damage in transit must be notified in writing to Seller at uk.info@innovebw.co.uk (and noted with the carrier) within three (3) business days of receipt of the shipment in accordance with Section 6.3, failing which the Products shall be deemed delivered complete and undamaged in accordance with the delivery note.

-       D. Retention of Title: Notwithstanding delivery and the passing of risk in the Products, legal and beneficial title to the Products shall not pass to the Business Customer until Seller receives payment in full (in cash or cleared funds) for the Products and any other goods that Seller has supplied to the Business Customer in respect of which payment has become due. Until title to the Products has passed to the Business Customer, the Business Customer shall: (i) hold the Products on a fiduciary basis as Seller's bailee; (ii) store the Products separately from all other goods so that they remain readily identifiable as Seller's property; (iii) not remove, deface, or obscure any identifying mark or packaging on or relating to the Products; (iv) maintain the Products in satisfactory condition and keep them insured against all risks for their full price; and (v) subject to Section 10, be permitted to resell or use the Products in the ordinary course of its business (unless an insolvency event occurs or payment becomes overdue, in which case such right terminates immediately and Seller may require the Business Customer to deliver up all unpaid Products in its possession).

5.2 Delivery Terms for Consumers (B2C)

If you are a Consumer:

 

-       A. Delivery Timeframes: We will deliver the Products to the delivery address you specify at checkout within the estimated timeframe indicated at checkout and, unless we have agreed otherwise with you, in any event within thirty (30) days after the day on which we accept your order. If our supply of the Products is delayed by an event outside our control, we will contact you as soon as possible to let you know and we will take steps to minimize the effect of the delay.

-       B. Passing of Risk and Ownership: A Product will be your responsibility (and risk of loss or damage passes to you) from the time we deliver the Product to the address you gave us or you (or a carrier organized directly by you that was not offered by us as a delivery option, or a person identified by you to take possession) collect or receive it. To the fullest extent permitted by applicable consumer law, if you specifically instruct us or our designated carrier (including via any carrier tracking portal, app, or delivery note) to leave the Products in an unattended "safe place", porch, outbuilding, or with a neighbour or concierge, delivery shall be deemed completed—and risk of loss, theft, weather damage, or destruction shall pass to you—when the carrier places the Products in that designated location in accordance with your explicit instructions. You own a Product once we have received payment in full.

-       C. Failed Deliveries and Refused Consignments: If delivery fails because you provided an incorrect or incomplete address, failed to collect the Products from a carrier depot within the carrier's holding window, or refused or failed to pay applicable import duties, customs charges, or taxes under Section 3(D), the Products will be returned to us at your risk. In such event, we may cancel the order and refund the Product price less all original outbound shipping costs, return freight charges, carrier surcharges, customs/handling fees, and any loss in Product value resulting from transit delays.

 

6. RETURNS, CANCELLATIONS, AND CONSUMER COOLING-OFF RIGHTS

6.1 Mandatory Right to Cancel for Consumers (UK & EU 14-Day Cooling-Off Period)

If you are a Consumer residing in the United Kingdom or the European Economic Area purchasing Products online, you have a legal right under the UK Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 (or EU Directive 2011/83/EU) to change your mind and cancel your contract within fourteen (14) days without giving any reason, subject to the important Hygiene and Sealed Cosmetics Exemption below and, in respect of online courses and digital training content, subject to the immediate digital access waiver set out in Section 5 of our Online Courses & Digital Training Addendum.

 

-       A. Cancellation Period: Your 14-day cancellation period expires 14 days after the day on which you (or a third party indicated by you, other than the carrier) acquire physical possession of the Products (or, where multiple items ordered in one order are delivered separately, 14 days after the day on which you acquire physical possession of the last item; or, for online courses where the immediate digital access waiver has not yet been triggered, 14 days after the day the contract is concluded, as further detailed in the Online Courses & Digital Training Addendum).

-       B. IMPORTANT EXEMPTION FOR UNSEALED COSMETICS & HYGIENE PRODUCTS: Under Regulation 28(3)(a) of the Consumer Contracts Regulations 2013 and Article 16(e) of the EU Consumer Rights Directive, you do NOT have a right to change your mind and cancel in respect of sealed Products which are not suitable for return due to health protection or hygiene reasons (including tanning solutions, self-tanning lotions, mousses, sprays, cosmetics, skincare products, and applicators) if they become unsealed, opened, or used after delivery. For the purposes of this Section 6.1(B), a Product shall be deemed "unsealed" if any outer cellophane, shrink-wrap, tamper-evident sticker, box seal, cap liner, or pump actuator lock is removed, broken, or tampered with, or if the cap/lid has been unscrewed or opened. Where Products are sold as a sealed cosmetic gift set sealed as a single hygiene unit, breaking the outer hygiene seal renders the set ineligible for return. Where Products are sold as a multi-item kit or bundle containing individually sealed items (or a mix of cosmetic Products and equipment), unsealing any individual hygiene-sealed Product renders that specific Product ineligible for return, and if you exercise your right to cancel the remaining unused, sealed items in the bundle, we will deduct the full standalone retail price of any unsealed Product(s) from your refund in accordance with Section 6.1(E).

-       C. How to Exercise Your Right to Cancel: To exercise the right to cancel, you must inform us of your decision to cancel the contract by a clear statement (for example, an email sent to uk.info@innovebw.co.uk or a letter sent by post to our registered office). You may use the Model Cancellation Form set out in Annex 1 at the end of these Terms and Conditions, but it is not obligatory. To meet the cancellation deadline, it is sufficient for you to send your communication concerning your exercise of the right to cancel before the 14-day cancellation period has expired.

-       D. Returning the Products: You must send back the unused, sealed Products to the return address we provide to you without undue delay and in any event not later than 14 days from the day on which you communicate your cancellation to us. You will have to bear the direct cost of returning the Products (unless the Products are faulty or misdescribed).

-       E. Refunds on Consumer Cancellation: If you validly cancel your contract under this Section 6.1, we will reimburse to you all payments received from you for the returned Products, including the cost of standard delivery (except for the supplementary costs arising if you chose a type of delivery other than the least expensive type of standard delivery offered by us). We may make a deduction from the reimbursement for loss in value of any Products supplied if the loss is the result of unnecessary handling by you beyond what is necessary to establish the nature, characteristics, and functioning of the goods. Where your order included a promotional discount, tiered multi-buy pricing, a bundle discount, or a "free gift with purchase", exercising your right to cancel part of the order will invalidate the qualifying promotion; you must return any associated free gift (sealed and unused) alongside the cancelled Products, failing which we will deduct the full standalone retail price of the unreturned or unsealed item(s) or the forfeited multi-buy discount from your refund. We will make the reimbursement using the same means of payment as you used for the initial transaction within 14 days after the day we receive back from you any Products supplied, or (if earlier) 14 days after the day you provide evidence that you have returned the Products.

6.2 Returns for Business Customers (B2B)

If you are a Business Customer:

 

-       Statutory consumer cooling-off rights do not apply to Business Customers. All sales to Business Customers are final unless otherwise agreed by Seller in writing or unless the Products are proven to be defective on delivery.

-       Any returns or exchanges requested by a Business Customer must be pre-authorized in writing by Seller by contacting uk.info@innovebw.co.uk. Any rejection of Products due to alleged defect or non-conformance must be made in writing and state with specificity all defects and lot/serial numbers relied upon.

-       Where Seller, in its sole discretion, agrees to accept a return of non-defective Products from a Business Customer, the Products must be unopened, in their original resalable packaging, and a twenty percent (20%) restocking and handling fee will be deducted from any refund or credit issued, and the Business Customer shall remain responsible for all original and return shipping and customs charges.

6.3 Damaged or Defective Products (All Purchasers)

-       A. Business Customers: If you are a Business Customer, you must inspect all Products immediately upon delivery. Any claims for missing items, quantity shortages, or visible physical damage sustained in transit must be reported in writing to uk.info@innovebw.co.uk within three (3) business days of delivery, accompanied by your order number and clear photographic evidence of: (i) the damaged Product(s) and batch/lot codes; (ii) the outer shipping box and shipping label; and (iii) all internal packaging materials. You must retain the damaged Products and all original packaging for inspection or carrier collection; disposal of the Product or packaging prior to our review, or failure to notify us within three (3) business days, will void any claim by a Business Customer for transit damage, shortage, or replacement.

-       B. Consumers: If you are a Consumer, please inspect your Products upon delivery and notify us at uk.info@innovebw.co.uk as soon as possible (ideally within forty-eight (48) hours of delivery) if any items are missing or have sustained visible damage in transit, providing your order number and photographs of the Product(s) and packaging so that we can investigate with our carrier and arrange a prompt replacement or refund. Please retain the damaged Products and packaging where reasonably possible to allow carrier inspection or return. For the avoidance of doubt, if you are a Consumer, failure to notify us within 48 hours or to retain outer shipping packaging does not affect your mandatory statutory rights and remedies in respect of faulty, damaged, or misdescribed goods under the UK Consumer Rights Act 2015 or applicable EU consumer protection law.

 

7. WARRANTIES, STATUTORY RIGHTS, AND DISCLAIMERS

7.1 Automated Booth Limited Commercial Warranty

This Section 7.1 applies exclusively to automated spray tanning booth Products ("Machines") supplied and installed by Seller or an authorized technician of Seller:

 

-       A. Scope and Duration: Seller warrants: (i) all Machine parts against electrical or mechanical defect during normal use; and (ii) the external structure of the Machine (booth walls, base, roof, doors, and metal framing), subject to the exclusions below, for one (1) year after the original date of installation by Seller.

-       B. Remedy and Replacement Parts: This limited warranty obligates Seller solely to provide replacement of a defective part(s) in the Machine. Any replacement part will be new or reconditioned and is warranted for the remainder of the original one-year warranty period or for sixty (60) days after replacement, whichever is later. Parts supplied under warranty must only be installed on Machines under warranty; installation of warranty parts on non-warranty Machines voids all part and Machine warranties. Defective parts replaced under this warranty must be returned upon request to Seller via a Seller-issued return label/call tag. Failure to return requested parts will result in suspension of this warranty until the parts are received by Seller. This limited warranty is personal to the original Purchaser and is not transferable.

-       C. Exclusions from Machine Warranty: Excluded from this limited warranty are:

1.    Water damage, lost or stolen Machines or Machine parts;

2.    Damage resulting from misuse, negligence, or lack of regular inspection and maintenance at daily, weekly, and monthly intervals in accordance with the user manual;

3.    Improper electrical connection or power surges, or improper or clogged salon plumbing for the drain system;

4.    Use of the Machine other than in accordance with the equipment manual (as amended);

5.    Installation, relocation, or re-installation of the Machine by anyone other than an employee or authorized contractor of Seller during the warranty period;

6.    Reverse engineering or unauthorized modification in any manner;

7.    Any circumstances outside of ordinary operation, fair wear and tear, cosmetic scratches, and dents; and

8.    Any use in the Machine of tanning or skincare solutions other than genuine solutions manufactured or expressly authorized by Seller for use in the Machine.

-       D. Labour and Shipping Costs: For the first ninety (90) days following original installation, Seller will be responsible for all reasonable costs associated with repairing the covered part, including the cost of the replacement part, shipping charges for return of the part, and the cost of labour to repair the equipment by a Seller employee or a contracted third-party service technician arranged by Seller. After the first 90 days, and for the remainder of the one (1) year warranty period, Purchaser is solely responsible for all labour-related expenses, call-out charges, and any applicable VAT or taxes in connection with this limited warranty.

-       E. Making a Warranty Claim: All requests for Machine warranty service must be made while the warranty is in effect by contacting UK Technical Support at +44 127 303 2114 or uk.info@innovebw.co.uk (or tech@innovebw.com). Claims made after expiration of the applicable warranty period are not covered. Warranty service may be delayed or excused due to a Force Majeure Event.

7.2 Statutory Rights for Consumers (B2C)

If you are a Consumer:

 

-       We are under a legal duty to supply Products that are in conformity with this contract. Under the UK Consumer Rights Act 2015 (and, for EU Consumers, the EU Legal Guarantee of Conformity under Directive (EU) 2019/771), Products supplied to Consumers must be as described, fit for purpose, and of satisfactory quality.

-       Any commercial warranty offered by us is in addition to, and does not affect or restrict, your mandatory statutory legal rights in relation to faulty or misdescribed Products.

-       Cosmetic Variance and Patch Testing: Because self-tanning and cosmetic outcomes depend on individual skin chemistry, pH levels, pre-tan exfoliation, hydration, and application technique, Seller does not guarantee specific colour results, shade matching, or longevity. Subjective dissatisfaction with shade, fragrance, or streaking resulting from application technique does not constitute a Product defect. All Consumers must review the INCI ingredient list and perform a 24-hour skin patch test prior to full application. Seller shall not be liable for any allergic reaction, skin sensitivity, or irritation where the Consumer failed to perform a patch test or used the Product despite a known sensitivity.

7.3 Warranty Disclaimer for Business Customers (B2B)

If you are a Business Customer:

 

-       EXCEPT FOR THE EXPRESS LIMITED WARRANTY SET FORTH IN SECTION 7.1 ABOVE, ALL PRODUCTS ARE SUPPLIED STRICTLY ON AN "AS-IS" COMMERCIAL BASIS. TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW (INCLUDING THE UK UNFAIR CONTRACT TERMS ACT 1977), ALL WARRANTIES, CONDITIONS, AND OTHER TERMS IMPLIED BY STATUTE OR COMMON LAW (INCLUDING WITHOUT LIMITATION THE TERMS IMPLIED BY SECTIONS 13 TO 15 OF THE UK SALE OF GOODS ACT 1979 AND SECTIONS 3 TO 5 OF THE SUPPLY OF GOODS AND SERVICES ACT 1982 AS TO SATISFACTORY QUALITY, FITNESS FOR A PARTICULAR PURPOSE, AND DESCRIPTION) ARE EXPRESSLY EXCLUDED FROM THE CONTRACT.

-       The Business Customer acknowledges that it is responsible for ensuring that the Products it orders are suitable for its intended commercial treatments and clients, and that it has not relied upon any oral or written representation or warranty not expressly set out in these Terms and Conditions.

 

8. LIMITATION OF LIABILITY

8.1 Liabilities That Cannot Be Excluded or Limited (All Purchasers)

Nothing in these Terms and Conditions shall limit or exclude Seller's liability for:

 

1. Death or personal injury caused by Seller's negligence, or the negligence of its employees, agents, or subcontractors;
2. Fraud or fraudulent misrepresentation;
3. Breach of the terms implied by Section 12 of the UK Sale of Goods Act 1979 or Section 17 of the UK Consumer Rights Act 2015 (title and quiet possession);
4. Defective products under the UK Consumer Protection Act 1987 (or equivalent mandatory EU Product Liability legislation) where applicable to consumer injury or property damage; or
5. Any other matter in respect of which it would be unlawful for Seller to exclude or restrict liability under applicable UK or EU law.

8.2 Limitation of Liability for Business Customers (B2B)

Subject always to Section 8.1 above, if you are a Business Customer:

 

-       A. Exclusion of Indirect and Consequential Losses: Seller (and its parent, affiliates, officers, employees, and agents) shall under no circumstances whatsoever be liable to the Business Customer, whether in contract, tort (including negligence), breach of statutory duty, misrepresentation, restitution, or otherwise, for any:

1.    Loss of profits, sales, revenue, or business;

2.    Loss of agreements or contracts;

3.    Loss of anticipated savings;

4.    Depletion of goodwill, brand damage, or loss of business opportunity;

5.    Loss of use or corruption of software, data, or information; or

6.    Any indirect, consequential, special, exemplary, or punitive loss or damage, regardless of whether such losses were foreseeable or whether Seller was advised of the possibility of such losses.

-       B. Aggregate Liability Cap: Seller's total aggregate liability to the Business Customer in respect of all other losses arising under or in connection with these Terms and Conditions, any order, or the supply or use of any Products, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, shall in no circumstances exceed one hundred percent (100%) of the purchase price (excluding VAT and delivery charges) actually paid by the Business Customer to Seller for the specific Product(s) giving rise to the claim.

-       C. Allocation of Risk and Failure of Essential Purpose: The limitations and exclusions set out in this Section 8.2 shall apply even if any limited remedy set forth in these Terms and Conditions fails of its essential purpose. The Business Customer acknowledges that the pricing of the Products reflects the allocation of commercial risk set out in these Terms and Conditions, including the exclusions and limitations of liability in Sections 7 and 8.

-       D. Business Customer's Liability for Breach: In the event of the Business Customer's breach of these Terms and Conditions, the Business Customer shall be liable to Seller for all damages, including, but not limited to, direct, indirect, incidental, and consequential damages (including lost profits), and all costs and expenses (including reasonable legal, solicitors', and attorneys' fees on a full indemnity basis) incurred by Seller in enforcing these Terms and Conditions.

8.3 Limitation of Liability for Consumers (B2C)

Subject always to Section 8.1 above, if you are a Consumer:

 

-       A. Foreseeable Loss and Damage: If we fail to comply with these Terms and Conditions, we are responsible for loss or damage you suffer that is a foreseeable result of our breaking this contract or our failing to use reasonable care and skill, but we are not responsible for any loss or damage that is not foreseeable. Loss or damage is foreseeable if either it is obvious that it will happen or if, at the time the contract was made, both we and you knew it might happen.

-       B. No Liability for Business Losses: When we supply Products to you as a Consumer, we only supply them for your domestic and private use. If you use the Products for any commercial, business, salon, or re-sale purpose, we will have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.

-       C. Exclusion of Staining, Misuse, and Improper Storage: Tanning solutions, bronzers, and cosmetics contain colourants and guide bronzers that may transfer onto fabrics, upholstery, carpets, bedding, clothing, or porous surfaces during normal use. Where the Products supplied conform to the contract and are not defective, we shall have no liability for any staining, discolouration, or damage to clothing, furniture, fixtures, or personal property caused by Product transfer or spillage during application or wear, nor for any loss or damage arising from your failure to follow patch-testing, application, or Section 14 storage instructions. Subject always to Sections 8.1 and 8.3(A) and your mandatory statutory rights under the UK Consumer Rights Act 2015 or applicable EU consumer protection law, our total liability to you for any other non-statutory claim under this contract shall not exceed 100% of the total price paid by you for the Products in the relevant order.

 

9. CONFIDENTIAL INFORMATION AND INTELLECTUAL PROPERTY

A. Confidential Information. All non-public materials, trade pricing, technical manuals, formulations, product specifications, samples, business information, and trade secrets disclosed or made available by Seller (or an affiliate) to a Business Customer shall remain the exclusive property of Seller (or its affiliate), shall be treated as strictly confidential by the Business Customer, shall not be disclosed to any third party without Seller's prior written consent, and shall be returned or destroyed immediately upon Seller's request. The Business Customer shall maintain appropriate physical, electronic, and procedural safeguards to protect all confidential information received from Seller.

 

B. Ownership of Intellectual Property. All intellectual property rights in the Products, their formulations, packaging designs, branding materials, marketing assets, and all content on the Website (including text, graphics, logos, trade marks, photographs, video content, software, and page layouts) are the exclusive property of Seller, its parent company (Innove, Inc.), or its licensors, and are protected by UK, EU, U.S., and international copyright, trade mark, patent, design, and trade secret laws.

 

C. Limited Trade Mark Licence for Authorized Business Customers. Subject to a Business Customer's strict compliance with these Terms and Conditions (including Section 10 below), Seller grants the Business Customer a limited, non-exclusive, non-transferable, non-sublicensable, revocable licence to use Seller's trade marks, trade names, logos, and approved brand assets solely in connection with the Business Customer's authorized marketing, professional salon treatments, and permitted retail sale of genuine Products to end-consumers at the Business Customer's approved physical salon/premises (or approved salon website). The Business Customer shall:

 

1. Use Seller's trade marks only in the exact form and style provided by Seller;
2. Not alter, modify, deface, or obscure any Seller trade marks, packaging, or labelling;
3. Comply with all brand guidelines and quality standards issued by Seller from time to time; and
4. Upon request, submit marketing, advertising, and promotional materials featuring Seller's trade marks to Seller for brand review.

 

All goodwill arising from the Business Customer's use of Seller's trade marks shall accrue solely to the benefit of Seller and its parent company. This licence shall terminate immediately upon the earlier of Seller's written revocation of the licence or the cessation of the commercial relationship between Seller and the Business Customer, whereupon the Business Customer must immediately cease all use of Seller's trade marks and brand assets.

 

10. AUTHORIZED SALES CHANNELS AND RESALE RESTRICTIONS

To protect the brand reputation, pre-sale and post-sale customer care standards, cosmetic storage integrity, and product safety of Norvell® Products:

 

A. Prohibition on Unauthorized Online Marketplace Resale. All Products are strictly prohibited from being advertised, listed, or resold on any third-party online marketplace or social commerce platform without the prior express written authorization of Seller. This prohibition includes, without limitation: Amazon, eBay, TikTok Shop, Walmart, Etsy, Depop, Vinted, OnBuy, Facebook Marketplace, Instagram Shopping, and any other third-party online marketplace, auction site, or flash-sale platform.

 

B. Authorized End-User Supply Only. Unless separately appointed in writing by Seller as an authorized wholesale distributor, Business Customers are authorized to use Products solely in providing professional tanning services to clients or to sell retail Products directly to end-user Consumers at the Business Customer's own physical salon/clinic premises (or, where approved in writing by Seller in accordance with Seller's selective distribution quality criteria, on the Business Customer's own branded salon website). Business Customers must not sell or supply Products to any unauthorized reseller or to any person or entity that they know or have reason to believe intends to resell the Products on unauthorized marketplaces (without prejudice to any mandatory right of authorized selective distribution network members within the UK or EEA to supply other authorized network members under applicable UK or EU competition law).

 

C. Consequences of Breach. Any unauthorized listing or resale of Products in breach of this Section 10 constitutes a material breach of these Terms and Conditions, may infringe Seller's trade mark rights, and voids any commercial product guarantees offered under these Terms and Conditions. In the event of any breach of this Section 10, Seller reserves the right to immediately cancel pending orders, suspend or terminate the Purchaser's trade account, withhold supplies, and pursue all available legal and equitable remedies (including injunctive relief and damages).

 

11. COMPLIANCE WITH LAWS (COSMETICS, WEEE, SANCTIONS, AND ANTI-BRIBERY)

A. Cosmetics and Product Safety Compliance. Business Customers acknowledge that the Products are regulated cosmetic or electrical products subject to strict storage, hygiene, safety, and professional use requirements under applicable UK and EU legislation, including without limitation:

 

-       Regulation (EC) No 1223/2009 on Cosmetic Products as retained in UK law (the "UK Cosmetics Regulation") and enforced by the Office for Product Safety and Standards ("OPSS") and local Trading Standards;

-       Regulation (EC) No 1223/2009 of the European Parliament and of the Council (the "EU Cosmetics Regulation"); and

-       Applicable UK and EU electrical equipment safety, salon health and safety, COSHH, and consumer protection legislation.

 

Business Customers represent and warrant that they are familiar with and shall comply in all respects with all applicable national and local laws, regulations, and professional codes of practice relating to the purchase, storage, marketing, professional application (including client patch-testing and ventilation guidance), and retail sale of the Products. Business Customers are solely responsible for obtaining and maintaining any local licences, insurance, permits, or registrations required to operate their salon or business.

 

B. Export Controls and Sanctions. Purchaser shall comply with all applicable UK, EU, UN, and U.S. export control and trade sanctions laws and regulations (collectively, "Export Laws"). Purchaser shall not, directly or indirectly, export, re-export, transfer, or ship any Products to any country, territory, entity, or person prohibited or restricted under UK Sanctions (OFSI), EU Sanctions, or U.S. Export Administration Regulations / OFAC sanctions (including Russia, Belarus, Iran, North Korea, Syria, Cuba, or sanctioned regions of Ukraine).

 

C. Anti-Bribery and Anti-Corruption. Business Customers shall comply with all applicable laws, statutes, and regulations relating to anti-bribery and anti-corruption, including the UK Bribery Act 2010 and the U.S. Foreign Corrupt Practices Act ("FCPA"), and shall not offer, promise, give, or receive any bribe, kickback, or unlawful financial or other advantage in connection with these Terms and Conditions or the Products.

 

D. Electrical Equipment and WEEE Compliance (Waste Electrical and Electronic Equipment).

 

-       Business Customers (B2B WEEE): Where Seller supplies electrical or electronic equipment (including spray tanning turbines, extraction units, and automated booths/Machines) to a Business Customer, the Business Customer agrees pursuant to Regulation 35(2) of the UK Waste Electrical and Electronic Equipment Regulations 2013 (and equivalent EU WEEE Directive 2012/19/EU national implementing laws) that the Business Customer shall be solely responsible for financing and arranging the collection, treatment, recovery, and environmentally sound disposal of all such electrical equipment at the end of its useful life (and of any historic WEEE being replaced by such equipment). The Business Customer shall not dispose of any electrical Product in unsorted municipal waste and shall provide Seller with evidence of compliant WEEE disposal upon reasonable request.

-       Consumers (B2C WEEE Take-Back): Unwanted electrical equipment is the UK's fastest-growing type of waste. Electrical items marked with the "crossed-out wheeled bin" symbol must not be disposed of with general household waste. If you are a Consumer purchasing a new electrical Product from us, you may return your old electrical item of equivalent type and function to us free of charge on a one-for-one, like-for-like basis within twenty-eight (28) days of delivery of your new item (you are responsible for the cost of posting the old item to our designated UK return address), or you may recycle it free of charge at your local municipal household waste recycling centre. Please contact uk.info@innovebw.co.uk for WEEE return instructions.

 

12. ADVERSE EVENT AND UNDESIRABLE EFFECT REPORTING

In order to enable Seller and the statutory Responsible Person to fulfil mandatory cosmetovigilance obligations under Article 23 of the UK Cosmetics Regulation and EU Cosmetics Regulation:

 

A. 24-Hour Notification Requirement. Any Business Customer must notify Seller in writing at uk.info@innovebw.co.uk within twenty-four (24) hours of becoming aware of any Undesirable Effect ("UE"), Serious Undesirable Effect ("SUE") (as defined under the UK/EU Cosmetics Regulation), allergic reaction, injury, illness, equipment safety incident, or product safety complaint relating to any Product.

 

B. Cooperation and Information. Such notice must include all available details regarding the nature of the event, the affected Product (including exact product name, batch/lot code, and expiry/PAO details), date of application or use, and contact details (subject to applicable data protection requirements). The Business Customer shall cooperate fully and promptly with Seller's investigation and with any inquiry by the UK OPSS, Trading Standards, or an EU Competent Authority, at the Business Customer's sole cost and expense, and shall provide all documentation and batch records reasonably requested by Seller.

 

13. PRODUCT RECALLS AND SAFETY WITHDRAWALS

Seller may, in its discretion or where requested or mandated by the UK OPSS, Trading Standards, an EU Competent Authority, or any other regulatory body, recall, withdraw from the market, or issue a safety notice regarding any batch or line of Products.

 

In the event of any recall or withdrawal, a Business Customer must immediately:

 

1. Cease all sale, distribution, and professional salon application of the affected Products;
2. Quarantine, segregate, and secure all affected Products in the Business Customer's possession or control;
3. Cooperate fully with Seller in notifying customers/clients and retrieving affected Products;
4. Return affected Products to Seller or dispose of them strictly as directed by Seller; and
5. Provide Seller with all batch records, inventory counts, and distribution records reasonably necessary to execute the recall effectively.

 

Where a recall or withdrawal is caused by a manufacturing or regulatory defect attributable to Seller, Seller will replace or refund the purchase price of the returned affected Products and cover reasonable direct return shipping costs. Where a recall or withdrawal is caused by the Business Customer's improper storage, alteration, mishandling, or breach of these Terms and Conditions, the Business Customer shall bear all costs associated with the recall. SUBJECT TO SECTION 8.1, IN NO EVENT SHALL SELLER BE LIABLE TO A BUSINESS CUSTOMER FOR ANY LOST PROFITS, BUSINESS INTERRUPTION, OR INDIRECT OR CONSEQUENTIAL LOSSES ARISING FROM ANY PRODUCT RECALL OR WITHDRAWAL.

 

14. SHELF LIFE, PERIOD AFTER OPENING (PAO), AND STORAGE

All Purchasers (including Consumers and Business Customers) must store all Products strictly in accordance with the storage instructions provided by Seller and on the Product packaging (including keeping tanning solutions and cosmetics in a cool, dry place away from direct sunlight and extreme temperatures) so as to preserve Product quality, stability, and safety.

 

All Purchasers (including Consumers and Business Customers) must implement First-In, First-Out ("FIFO") inventory practices and must never use on clients, sell, distribute, or transfer any Products:

 

1. After their stated minimum durability / expiration date ("Best Before End");
2. Beyond their stated Period After Opening ("PAO" symbol, e.g., 6M / 12M) once opened; or
3. Within thirty (30) days prior to their expiration date (in the case of retail resale).

 

SUBJECT TO SECTION 8.1, SELLER MAKES NO WARRANTY AND ACCEPTS NO LIABILITY WHATSOEVER IN RESPECT OF ANY PRODUCTS THAT HAVE BEEN IMPROPERLY STORED, CONTAMINATED, DILUTED, USED OR SOLD AFTER EXPIRATION OR PAO LIMITS, OR OTHERWISE MISHANDLED BY PURCHASER.

 

15. PRODUCT LABELLING AND PACKAGING INTEGRITY

Business Customers must not alter, remove, cover, obscure, relabel, decant for resale, or deface any packaging, labelling, INCI ingredient lists, allergen or safety warnings, UK/EU Responsible Person details, batch/lot codes, Period After Opening (PAO) symbols, expiration dates, UKCA/CE markings, or other statutory disclosures on any Product packaging. All Products resold to retail Consumers must be sold in their original, unopened, and unaltered factory packaging as supplied by Seller.

 

16. DATA PROTECTION AND PRIVACY

A. How Seller Processes Personal Data. Seller collects and processes personal data of Purchasers in accordance with the UK General Data Protection Regulation ("UK GDPR"), the Data Protection Act 2018 (as amended by the Data (Use and Access) Act 2025), and the EU General Data Protection Regulation ("EU GDPR"), as detailed in our Privacy Policy available on the Website.

 

B. Independent Controller Obligations (Business Customers). Each Business Customer is an independent data controller and is solely responsible for its own collection, use, storage, and processing of personal data of its own salon clients and retail customers, and for complying with all applicable requirements of the UK GDPR, EU GDPR, and e-privacy laws (including providing its own privacy notices and obtaining any necessary consents or lawful bases for processing client skin-type or health/patch-test data). A Business Customer shall not process personal data on behalf of Seller or represent that it acts as Seller's data processor or joint controller.

 

17. INDEMNIFICATION BY BUSINESS CUSTOMERS

If you are a Business Customer, you shall indemnify and hold harmless Seller, its parent company (Innove, Inc.), its affiliates, and their respective officers, directors, employees, and agents from and against all third-party claims, actions, demands, losses, damages, liabilities, regulatory fines, and reasonable legal costs and expenses arising out of or relating to:

 

1. Your breach of any provision of these Terms and Conditions;
2. Your negligent, improper, or unhygienic application or use of any Product (including failure to follow patch-test, ventilation, or equipment operation instructions);
3. Your sale or application of expired, contaminated, diluted, improperly stored, or altered Products;
4. Any alteration, removal, or defacement of Product labelling or safety warnings by you;
5. Any representations, medical claims, or warranties made by you to third parties regarding the Products that exceed or differ from Seller's official written product literature;
6. Your unauthorized use of Seller's trade marks or intellectual property, or breach of the Authorized Sales Channels restrictions in Section 10;
7. Your failure to timely report an Undesirable Effect or Serious Undesirable Effect under Section 12; or
8. Your violation of any applicable UK, EU, or local law or regulation (including data protection and WEEE laws).

 

Seller shall have the right, at its option, to assume control of the defence of any third-party claim subject to indemnification by the Business Customer, and the Business Customer shall cooperate fully with Seller in the defence of any such claim.

 

18. MISCELLANEOUS PROVISIONS

A. Severability and Waiver. If any provision or part-provision of these Terms and Conditions is or becomes invalid, illegal, or unenforceable, it shall be deemed modified to the minimum extent necessary to make it valid, legal, and enforceable (or if such modification is not possible, deleted), and the validity and enforceability of the remaining provisions shall not be affected. A waiver of any right or remedy under these Terms and Conditions is only effective if given in writing and signed by the waiving party, and shall not be deemed a waiver of any subsequent breach or default.

 

B. Governing Law and Jurisdiction.

 

-       Governing Law: These Terms and Conditions, and any dispute or claim (including non-contractual disputes or claims) arising out of or in connection with them or their subject matter or formation, or the sale of any Products, shall be governed by and construed in accordance with the laws of England and Wales. The United Nations Convention on Contracts for the International Sale of Goods (CISG) shall not apply to these Terms and Conditions or to any sale of Products hereunder.

-       Jurisdiction and Waivers for Business Customers: If you are a Business Customer, you and Seller both irrevocably agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim (including non-contractual disputes or claims) arising out of or in connection with these Terms and Conditions, their subject matter or formation, or the Products, without limiting Seller's right to apply for injunctive or provisional relief or to commence proceedings to recover unpaid sums or enforce judgments in any court of competent jurisdiction. THE BUSINESS CUSTOMER IRREVOCABLY WAIVES ANY AND ALL CLAIMS FOR PUNITIVE AND EXEMPLARY DAMAGES AGAINST SELLER AND ITS AFFILIATES, AND WAIVES ANY RIGHTS IT MAY HAVE TO A TRIAL BY JURY (IN ANY JURISDICTION WHERE SUCH RIGHT MIGHT OTHERWISE APPLY) RELATING TO THE PRODUCTS, THESE TERMS AND CONDITIONS, THE RELATIONSHIP OF THE PARTIES, AND ANY OTHER MATTERS RELATED THERETO.

-       Jurisdiction for Consumers: If you are a Consumer residing in the UK or the EEA, you will benefit from any mandatory provisions of the law of the country in which you reside. You can bring legal proceedings in respect of the Products in the English courts. If you live in Scotland, you can bring legal proceedings in respect of the Products in either the Scottish or the English courts. If you live in Northern Ireland, you can bring legal proceedings in respect of the Products in either the Northern Irish or the English courts. If you live in an EU Member State, you may bring legal proceedings in either the English courts or the courts of the EU Member State in which you reside. We are not required by law or trade association rules to participate in an alternative dispute resolution (ADR) procedure before a consumer arbitration board, and we do not generally commit to doing so.

 

C. Time Limit for Claims by Business Customers (B2B). If you are a Business Customer, save for claims that cannot be limited by law under Section 8.1, any legal proceedings by the Business Customer for breach of or otherwise related to these Terms and Conditions or the Products must be commenced within one (1) year after the date of delivery of the relevant Products (or the date digital access is granted for online courses, or the date the cause of action accrued, if earlier), and only after the Business Customer has given timely written notice to Seller of the claim and a reasonable opportunity of at least thirty (30) days to remedy the alleged breach.

 

D. Force Majeure (Events Outside Our Control). Seller shall not be in breach of these Terms and Conditions nor liable for delay in performing, or failure to perform, any of its obligations under a contract if such delay or failure results from events, circumstances, or causes beyond its reasonable control (a "Force Majeure Event"), including without limitation:

 

1. Acts of God, flood, drought, earthquake, severe weather, epidemic, or pandemic;
2. Terrorist attack, civil war, civil commotion or riots, war, threat of or preparation for war, armed conflict, imposition of sanctions, embargo, or breaking off of diplomatic relations;
3. Any law or any action taken by a government, customs authority, or public authority, including imposing an export or import restriction, quota, or failing to grant a necessary licence or consent;
4. Fire, explosion, or accidental damage at Seller's or its suppliers' facilities;
5. Collapse of buildings, breakdown of plant or machinery, or shortage or failure of utility services, energy, fuel, or raw materials;
6. Any labour or trade dispute, strikes, industrial action, or lockouts; or
7. Interruption or failure of carrier networks, port congestion, or shipping lines.

 

(If you are a Consumer and a Force Majeure Event causes a substantial delay in delivery of your Products, we will contact you as soon as possible and you may contact us to end the contract and receive a full refund for any Products you have paid for but not received.)

 

E. Intra-Group Sharing, Publicity Rights, and Survival. Purchaser acknowledges and agrees that Seller may share and provide to its parent company (Innove, Inc.) and related or affiliated group companies all data and information Seller becomes aware of as a result of its relationship with Purchaser, in accordance with our Privacy Policy. If you are a Business Customer, Seller is hereby granted the right to use the name, trading name, logo, trade mark, and any reference of or to the Business Customer, either directly or indirectly, in publicity releases, advertising, case studies, sales literature, promotional materials, and other similar materials. The provisions of Sections 3, 4, 5.1(D), 7, 8, 9, 10, 11, 12, 13, 14, 15, 16, 17, and 18, and any other term that by its nature is intended to survive, shall survive the expiration or termination of any contract formed under these Terms and Conditions for any reason.

 

F. Independent Contractors and Third-Party Rights. Seller and Purchaser are independent contracting parties, and nothing in these Terms and Conditions creates any agency, partnership, joint venture, or employment relationship between them. Seller may perform any of its obligations or exercise any of its rights through its affiliates or subcontractors. Save for Seller's parent company (Innove, Inc.) and affiliates, no third party shall have any right under the UK Contracts (Rights of Third Parties) Act 1999 to enforce any provision of these Terms and Conditions.

 

19. AGE REQUIREMENT

By placing an order on the Website, Purchaser represents and warrants that Purchaser is at least eighteen (18) years of age (or the legal age of majority in Purchaser's jurisdiction, whichever is greater) and has the legal capacity to enter into a binding contract. Seller does not knowingly sell Products to individuals under the age of 18. If Seller discovers that an order has been placed by a minor under the age of 18, Seller will cancel the order and refund any payment received.

 

20. CONTACT US

You may contact Seller regarding orders, returns, warranties, or these Terms and Conditions at:

 

-       Seller: Innove Beauty and Wellness Limited

-       Website: https://norvelltanning.co.uk

-       Email: uk.info@innovebw.co.uk

-       Telephone: +44 127 303 2114

-       Postal Address: 2nd Floor College House, 17 King Edwards Road, Ruislip, London, United Kingdom, HA4 7AE

 

ANNEX 1: MODEL CANCELLATION FORM (FOR CONSUMERS ONLY)

(Complete and return this form only if you are a Consumer in the UK or EEA and wish to withdraw from the contract within the 14-day statutory cooling-off period under Section 6.1. Please remember that sealed tanning solutions, lotions, and cosmetic products cannot be cancelled or returned for hygiene reasons once unsealed after delivery, and online courses or digital training materials cannot be cancelled once digital access or downloading has begun pursuant to your immediate access waiver under the Online Courses & Digital Training Addendum.)

 

To: Innove Beauty and Wellness Limited, 2nd Floor College House, 17 King Edwards Road, Ruislip, London, United Kingdom, HA4 7AE
Email: uk.info@innovebw.co.uk